After your purchase is complete, we will organise for your order to be dispatched as soon as possible. You will receive two emails regarding your order. One will be order confirmation and shipment notification when we ship your products. Our rates are AU Post rates.

Delivery OptionDelivery TimePostage
Australian metropolitan areas 2-3 Business Days From $9
Australian rural areas Up to 5 Business Days From $9

IMPORTANT INFORMATION

  • For orders made on weekends and public holidays, please allow an extra 2-3 days for dispatch.
  • We start processing and packing your order as speedily as possible after you click 'Place Order'. This helps us to send your goods quickly but this also means that we're unable to make changes to your order, including delivery address.
  • The courier may require a signature upon receipt of delivery.
  • We allow to pickup at our location at Shop 9, 2 Hughes St, Cabramatta NSW 2166.
  • If you are not available at your nominated delivery address, the courier drops off your order at the nearest Australia Post for pick up. The courier will leave a note in your mail box to let you know you have missed a delivery and where it can be picked up. This applies to standard Australian deliveries.
  • Delivery charges are non-refundable unless the order contained faulty items.
  • OZAN EXPRESS is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order.

INTERNATIONAL DELIVERY INFORMATION

  • OZAN EXPRESS does not deliver outside of Australia and Vietnam.
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